This policy explains how LiftLike reviews subscription refund requests, duplicate charges, and billing access issues.
Subscription cancellations
You can cancel a subscription at any time. Cancellation stops future renewals and access continues until the end of the paid billing period unless the checkout flow or applicable law says otherwise. Cancel a subscription billed by Apple in your Apple Account settings (Settings → your name → Subscriptions); we cannot cancel it for you.
Purchases billed by Apple
If you paid with your Apple Account in the iPhone app, Apple processed the payment and decides refunds under its own rules. Request a refund from Apple at reportaproblem.apple.com. We cannot issue refunds for purchases Apple billed.
Refund review
Refunds for purchases processed by Stripe are reviewed case by case. Send payment concerns within 14 days of the charge and include the account email, Stripe receipt, charge date, and a short explanation of the issue.
Issues we can review
- Duplicate or accidental charges.
- Charges tied to an account you cannot access.
- Incorrect subscription state after checkout.
- Technical issues that prevent access to paid features.
Contact
Billing questions can be sent through the support form or emailed to support@liftlike.app.