Support requests are handled by email. We prioritize account access, billing, subscription, and safety-related issues first.
How to get help
Email support@liftlike.app from the email tied to your LiftLike account when possible. Include the issue, device, screenshots if useful, and any Stripe receipt or subscription identifier you have.
Billing and cancellation
Subscriptions are processed by Stripe. If you cannot access cancellation controls or believe you were charged incorrectly, contact support and we will investigate the subscription state tied to your account.
Refund review
For refund questions or payment concerns, email support@liftlike.app. We review requests case by case using subscription status, app access, duplicate billing, fraud signals, and payment processor rules.
Account and data requests
Support can help with sign-in, onboarding, creator access, and app issues. Privacy requests such as data export or deletion should go to support@liftlike.app.
Response times
We aim to respond within two business days. Complex billing, security, or account-verification requests can take longer.